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1. General Policy

CenvoLink provides digital and service-based work that requires time, resources, and external costs. For this reason, refunds are limited and strictly governed by the terms below.

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2. Deposits

All deposits are non-refundable, regardless of project stage, unless otherwise mandated by law.

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3. Website Design & Development

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Payments made for website design, development, content formatting, or revisions are non-refundable for work already started or completed.

If the Client cancels the project:
• The deposit is forfeited.
• The Client must pay for all work completed up to the cancellation date.

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4. Hosting Fees

Monthly and annual hosting fees are non-refundable, including:
• Prepaid hosting
• Downtime caused by third-party providers
• Suspension of services due to late or non-payment

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5. Domain Registrations

Domain registration fees and renewal charges are non-refundable, including the free domain offered during the first year of hosting.

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6. Third-Party Costs

Fees for third-party services (plugins, themes, integrations, licenses, software, freelancers, etc.) are non-refundable once purchased or activated.

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7. No Refunds for:

• Client’s change of mind
• Project delays caused by the Client
• Failure to provide content or approvals
• Performance expectations (SEO, traffic, sales, rankings)
• Bugs or issues caused by Client-installed plugins or edits
• Issues caused by third-party hosting or software providers

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8. Hosting Cancellation

Clients must provide written notice to cancel hosting. No refunds are provided for partial months or unused time.

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9. Discretionary Refunds

Any refund outside this policy is at CenvoLink’s sole discretion.