Privacy Policy

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1.1 Introduction

This Privacy Policy explains how our company (“we”, “us”, “our”) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable South African law. It applies to all website visitors, clients, and prospective clients engaging our business process outsourcing and web services.

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1.2 Information We Collect

We may collect personal information, including:
• Names and contact details
• Company information
• Project briefs, design assets, and documents submitted for service delivery
• Billing and payment information
• Website analytics and usage data
• Communication records (email, forms, project correspondence)

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1.3 How We Collect Information

Information may be collected when you:
• Contact us via email, phone, forms, or messaging platforms
• Request quotations or proposals
• Use our website or digital tools
• Engage or purchase our web services
• Provide project requirements, access credentials, or client materials

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1.4 Why We Collect Personal Information

We collect and process information to:
• Deliver website design, development, and related BPO services
• Manage client projects, communication, and support
• Administer invoicing and accounting
• Comply with legal and regulatory obligations
• Improve our website, services, and user experience
• Maintain security and fraud prevention measures

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1.5 Your Rights Under POPIA

You may request:
• Access to the personal information we hold
• Correction or deletion of your information
• Restriction or objection to processing
• Information regarding how your data is used

Requests may be directed to our designated information officer.

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1.6 Data Security

We take reasonable administrative, technical, and physical measures to safeguard personal information from loss, misuse, unauthorised access, disclosure, or alteration.

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1.7 Sharing of Personal Information

We do not sell personal information. However, we may share certain information with trusted third parties strictly for operational and service-delivery purposes. These parties may include:
• External developers, designers, or subcontractors assisting with your project
• Hosting providers, domain registrars, email service providers, or other technical vendors
• Payment processors and accounting platforms
• Regulatory authorities where legally required

All third-party service providers are contractually required to uphold confidentiality, data protection, and security standards aligned with POPIA. Information is shared only to the extent necessary for them to perform their functions.

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1.8 Cookies

Our website may use cookies and analytics tools to enhance user experience and collect performance data. Users may disable cookies in their browser settings, although some functionality may be affected.

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1.9 Updates

This Privacy Policy may be updated periodically. Continued use of our website constitutes acceptance of any amendments.